Summary of disruptions

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Questions

Your opinion of
the RailTime tools

Do you think our tools are useful?

Tell us what you think about them in just a few clicks!

Questions, comments or suggestions? Infrabel values your opinion!
Help us to improve our information tools so that we can live up to your needs.

1. Your age?

Younger than 18
18-25
26-40
41-65
+65

2. How often do you take the train?

Daily
3 to 5 times per week
1 time per week
Only during the weekend
1 time per month
Less than 1 time per month

3. How often do you use www.railtime.be?

Several times per day
1 time per day
3 to 5 times per week
Less than 3 times per week
Only in case of an incident or interrupted train traffic

4. Under what circumstances do you use the RailTime site?

Before taking my train
To plan my route
To fill in my delay certificate
Other

5. What information are you mainly looking for? Please note: there are only 3 possible answers.

Number of minutes delay
Reason for delay
Locating train at the moment of search
Platform number
Train number
Type of train (IC, IR, L, P)
Message about work on the line
Alternative travel route (in case of an incident on the network)
Interruptions on the network (info banner at top of each page)
Mapping out route (route planner)
Other

6. Are you satisfied with the information offered by the information banner at the top of each page of the site in the case of interrupted train traffic?

Yes
No, what other information would you like to obtain?

7. Would you like to be able to search for other information in a next version of RailTime?

No, the current information is sufficient
Yes, what information would you like?

8. Under what circumstances do you use the mobile version of RailTime; the website or app via GSM or smartphone?

On my way to the station
In the station
Only in case of an incident or interrupted train traffic
I am not familiar with the mobile version of RailTime
Other

9. Under what circumstances do you use RailTime by Phone (02/4320000)?

On my way to the station
In the station
Only in case of an incident or disturbed train traffic
I am not familiar with RailTime by Phone
Other

10. Which channels do you use to get information about works which have an impact on train traffic?

Info/Works section on the RailTime site
RailTime website
Metro newspaper
Station posters
Other

11. Other comments about www.railtime.be or about the other channels of RailTime?

Railtime, an initiative of Infrabel the manager of the Belgian railway network

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